Privacy

This Privacy Policy describes how Santomieri Systems ("we," "us," or "our") collects, uses, and shares information when you visit or use santsys.com and any services directly owned or operated by Santomieri Systems (collectively, the "Site" and "Services").

By using this Site or our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Information You Voluntarily Provide

We collect information that you voluntarily provide to us when you:

  • Contact us by email, phone, or contact forms
  • Request information, products, or services
  • Participate in surveys, contests, or promotions

This information may include your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.

b. Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent on the Site
  • Referring website or source

This information is used for analytics, security, and to improve our Site and Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To deliver products or services you request
  • To process payments and transactions
  • To improve our website, services, and user experience
  • To send administrative or service-related communications
  • To notify you about updates, new services, or policy changes
  • To comply with legal obligations

Unless you opt out, we may also send you promotional or informational emails. You may unsubscribe at any time.

3. Sharing of Information

We are the sole owners of the information collected on this Site. We do not sell or rent your personal information.

We may share your information only in the following circumstances:

  • With trusted service providers who assist us in operating our Site or Services (such as payment processors or shipping providers)
  • When required to comply with applicable laws, regulations, legal processes, or governmental requests
  • To protect our rights, property, or safety, or that of our users or others
  • In connection with a business transfer, such as a merger or acquisition

Any third parties we work with are permitted to use your information only for the purpose of providing services to us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:

  • Remember user preferences
  • Understand how visitors use our Site
  • Improve functionality and performance

You can control or disable cookies through your browser settings. Disabling cookies may limit certain features of the Site.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to collect information about how visitors use our Site. This information helps us analyze traffic and improve our Services.

Google Analytics collects information such as your IP address, browser type, and pages visited. This data is processed in accordance with Google's Privacy Policy.

You can opt out of Google Analytics tracking by using browser add-ons or adjusting your browser settings.

6. Surveys and Contests

From time to time, we may offer surveys or contests. Participation is completely voluntary. Information requested may include contact information and demographic details.

Survey information is used to improve our Site and Services. Contest information is used to administer the promotion, notify winners, and deliver prizes.

7. Your Rights and Choices

You have the right to:

  • Request access to the personal information we have about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal or operational requirements
  • Opt out of marketing communications at any time
  • Express concerns about our use of your data

To exercise these rights, please contact us using the contact information provided on our website.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure.

Sensitive information transmitted online, such as payment data, is encrypted using secure technologies (HTTPS/SSL). Access to personal information is restricted to authorized personnel who need it to perform specific job functions.

Despite our efforts, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the email address or phone number listed on our website.

Effective Date: December 27, 2025